Account Deletion

This page explains how to ask Amal Ops L.L.C-FZ (AmalOps) to delete an account and the personal data linked to it. It applies to the AmalOps mobile applications and the AmalOps platform. See also our Privacy Policy.

If You Are an Employee

Your employer is the data controller for your employee data in AmalOps, and AmalOps processes it on their instructions. Please contact your employer’s HR administrator first and ask them to delete or deactivate your account and data. They can action the request in the platform, or instruct us to do so.

If You Are an Account Holder or Customer

Email [email protected] with the subject Account deletion request, sending from the email address registered on the account. Please tell us the organisation name and the account you want deleted. We use the registered email address to confirm the request comes from the account holder, and we may ask for further verification before acting.

How Long It Takes

We complete deletion within 30 days of confirming your request, except for data we are required to retain by law (see below). We will confirm by email when it is done.

What Is Deleted

• Your account and login details.
• Profile and employee records held in the platform for the account, such as personal details, attendance, leave and similar records.
• Location data and photos collected through the mobile applications for the account, where those features were enabled.
• Contact details and correspondence we hold in connection with the account, unless needed for the purposes below.

What May Be Retained

• Data we must keep to comply with applicable law, such as financial, payroll, tax and employment record-keeping obligations, for the period the law requires.
• Data needed to resolve disputes, enforce our agreements or prevent fraud, for as long as that purpose requires.
• Records of the deletion request itself and our response.
• Residual copies in routine backups, which are overwritten in the ordinary backup cycle and are not used for any other purpose.

Data we retain is kept securely and used only for the reason it was kept, and is deleted once that reason ends.

Questions

Contact us at [email protected] or +971 55 881 9537.